📦 Shipping & Handling
We ship across Canada and the United States — and we aim to make your experience as smooth and seamless as possible.
For U.S. customers: As of September 1st, 2025, all U.S. orders are shipped DDP (Delivered Duty Paid). You are responsible for applicable duties and taxes, which we collect and submit on your behalf before shipping. Full details are outlined below.
Free Shipping
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Within Canada: Free shipping on orders over $149 CAD (before taxes)
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To the U.S.: Free shipping on orders over $149 USD
Please note:
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Free shipping applies to postal charges only
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Oversized, heavy, or non-standard items may incur extra charges
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Not available in remote or hard-to-serve locations
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Applies to online purchases only; not valid on past orders or returns
If additional shipping fees apply, our team will contact you before shipping.
Princess and the Pea reserves the right to modify or cancel this offer without notice.
Handling Time
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Orders placed before 3:00 PM MDT on business days are typically processed the same day
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Orders placed after 3:00 PM MDT are processed on the next business day
Shipping & Transit Time
We aim to ship orders within 1–2 business days.
Estimated delivery times:
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Within Canada: 5–7 business days
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To the U.S.: 5–10 business days
Please allow additional time during holidays or peak gifting seasons.
Standard Shipping Charges
Shipping rates within North America range from $13.99 to $20.99 CAD, depending on your location and package size.
Additional fees may apply for:
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Delivery to P.O. boxes
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Remote locations
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Oversized or non-standard packages
We’ll contact you if any extra charges apply to your shipment.
U.S. Shipping – DDP (Delivered Duty Paid)
As of September 1st, 2025, all U.S. orders are shipped DDP for a smoother cross-border delivery.
How it works:
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You are the importer and are responsible for all applicable duties and taxes
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We collect and pay those fees on your behalf before shipping
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Packages are shipped via Canada Post (delivered by USPS) or DHL
At checkout, Shopify provides an estimated calculation of duties and taxes.
Once your order is ready to ship, we review and confirm the charges. If they differ from the estimate, we may contact you to collect the balance prior to shipping.
Please note:
The free shipping offer covers postal shipping charges only. It does not include duties, tariffs, or customs handling fees.
Gift Wrapping
Complimentary gift wrapping is available upon request.
Just add a note at checkout, and we’ll take care of it.
Delivery Confirmation Policy
Once a package is marked “Delivered” by the carrier, Princess and the Pea is not responsible for lost or stolen parcels.
Please ensure your shipping address is accurate and the delivery location is secure. Neither the courier company nor we, as the shipper, can be held responsible for lost or stolen packages due to porch piracy.
Order Cancellation
Need to cancel your order? Contact us as soon as possible:
📧 care@princesspea.ca
📞 780-488-7748
Edmonton Local Pickup
Prefer to pick up in person? You can collect your order at:
Princess and the Pea Boutique
5112 Mullen Rd, Edmonton, AB T6R 0S9
Orders are typically ready within 24 business hours. We'll email you when your order is ready for pickup.
International Returns (Including U.S.)
We accept international returns and exchanges.
Return shipping to Canada is subject to a $60 CAD handling fee (quoted as of March 2025 and subject to change). This fee is charged by the cross-border carrier and will be deducted from your refund.
To avoid unnecessary returns and fees, we encourage you to double-check sizing before placing your order.
Not sure? Reach out — we're happy to help you find the perfect fit.
Thank you for choosing Princess and the Pea. We're dedicated to making your shopping experience exceptional.