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Refund policy

We're happy to help with returns and exchanges for reasonable reasons like size changes or style preferences. Because we're a children's boutique, we hold returns to a high standard so every family receives products that are clean, safe and new.

At a Glance

  • Within 14 days: refund to your original payment method
  • Within 30 days: store credit or exchange only
  • After 30 days: final sale, no returns or exchanges
  • Items must be unused, in original packaging, with all tags complete and attached
  • Return shipping is at the customer's expense

For online orders, all timelines start from the date tracking shows your order as delivered.

Return Requirements

To be eligible for a refund, store credit or exchange, items must be:

  • Unused, clean and in original condition
  • In their original packaging
  • Returned with all original brand tags and hang tags complete and attached
  • Accompanied by a receipt or gift receipt
  • Verifiable as an authentic item originally purchased from Princess & The Pea Boutique

Items returned with missing, partial, removed or replaced tags, items that have been repackaged or relabelled, and items whose authenticity cannot be verified or that cannot be confirmed as originating from Princess & The Pea Boutique are not eligible for a refund, store credit or exchange.

Every return is inspected to make sure it is in resellable condition. If an item is not returned in its original condition and packaging, a restocking fee may be deducted. Products that have been opened and assembled are not eligible for return. Approved refunds are issued within 5 business days.

Final Sale Items

For safety, health and hygiene reasons, the following are final sale and cannot be returned or exchanged:

  • Sale and clearance items, and anything marked "final sale" on the receipt
  • Holiday-themed decorations, toys and accessories
  • Bathing accessories
  • Skin care products, toothbrushes and toothpaste, once opened
  • Teethers, nipples and pacifiers, once opened
  • Baby soothers and baby blankies
  • Crib covers
  • Underwear and swimwear
  • Special order and pre-order items
  • Gift cards

Damaged or Defective Items

If an item arrives damaged or has a product malfunction, it must be reported and returned within 48 hours of delivery. We do not accept returns for wear and tear, damage caused by use, or issues that arise after regular use.

How to Return an Item

  1. Email our Customer Service team at care@princesspea.ca before sending anything back. We'll confirm the next steps.
  2. Mail or bring your return, with your receipt, to:
    Princess & The Pea Boutique
    5112 Mullen Rd NW, Edmonton, AB T6R 0S9
  3. Once your return is received and inspected, we'll process your refund, store credit or exchange.

Please note:

  • Return shipping costs are the customer's responsibility and are non-refundable.
  • Original shipping fees are non-refundable.
  • We recommend a trackable service, and insurance for items over $75, as we can't guarantee receipt of returned items.
  • Refused shipments and parcels not picked up from shipping depots are treated as returns and are subject to return shipping charges.
  • Delivery times for exchange items vary by location.

Returns That Don't Meet Our Requirements

Items that don't meet the requirements above are still considered sold, and no refund will be issued. Our team will contact you with two options:

  • We dispose of the items on your behalf, at no cost to you, or
  • We ship the items back to you once you've paid for return shipping.

If we don't hear from you within 14 days, the items will be disposed of.

Gift Returns

Items returned with a gift receipt within 30 days are eligible for store credit only. After 30 days, items are final sale. Items must be unused, in original packaging and in original condition. Gift cards cannot be redeemed for cash.

International Returns (Including U.S.)

We accept international returns and exchanges. Due to cross-border processing, return shipping to Canada is subject to a $60 CAD handling fee (quoted as of March 2025 and subject to change). This fee is charged by the cross-border carrier and will be deducted from your refund.

To avoid unnecessary returns and fees, please double-check sizing before ordering. Not sure? Call or email us, and we're happy to help you choose.

Resellers & Third-Party Fulfillment Addresses

Princess & The Pea Boutique sells to families, not to resellers. We do not ship to Amazon FBA warehouses, third-party fulfillment or prep centres, or other reseller addresses, and we reserve the right to cancel any order that appears to be placed for resale.

If such an order is shipped before it is identified, the order is final sale and is not eligible for a refund, store credit or exchange. We may also decline future orders from the same customer, account, payment method or address.

Fair Return Practices

We fully support reasonable returns. To keep things fair for every family, we reserve the right to:

  • Refuse a return or apply a 20% restocking fee if the same item, or items in the same product category, have been returned 3 or more times within any rolling 6-month period.
  • Refuse future service if a customer has made 6 or more returns within any rolling 12-month period, representing 60% or more of their total purchases.

Examples of misuse include:

  • Purchasing an outfit for a single occasion and returning it afterward
  • Repeatedly buying and returning the same or similar item (for example, a plush toy) within two to three weeks
  • Returning an item that has been showcased publicly online, such as on social media

Misuse of this policy may result in:

  • A 20% restocking fee on eligible returns
  • Refusal of return or refund requests
  • Cancellation of pending or future orders
  • Restriction or termination of account privileges

Why this policy exists: We're a small business dedicated to families and children. Product hygiene and safety are our top priorities, and used items can't always be resold safely, especially products made for children. We also absorb non-refundable transaction fees on every refund we issue.

Delivery Confirmation

Once a package is marked as delivered by the carrier, we are no longer responsible if it is lost or stolen. Please make sure your shipping address is correct and your delivery location is secure.

Order Cancellation

Hit "Place Order" too soon? During business hours, you have up to 30 minutes after placing your order to cancel it. Call us at 780-488-7748 or reach us by live chat.

Questions?

We're always happy to help. Email care@princesspea.ca or call 780-488-7748.