Return & Exchanges

Return Policy

Applicability:

This return policy is applicable to all Canadian and International purchases from Princess and the Pea boutique.

Eligibility for Returns:

• You can return your product within 14 days of receiving your order.
• Please note that items marked as final sale are not eligible for return or exchange. This includes purchases made during our clearance sales, Black Friday sales, and other special promotions. To clearly indicate this, your receipt will be stamped with a "FINAL SALE" stamp.
• To be eligible, the item must be unused, in the same condition received, and in the original packaging with all tags attached in resealable condition.
• Several types of goods are exempt from being returned: Gift cards, sale or discounted items, underwear, used bottles, cups, cutlery, pacifiers, dishes.
• We require the original receipt or proof of purchase to complete your return.

Return Process:

• Eligible online orders can be returned in person at Princess and the Pea boutique or by mail.
• Please note that items marked as final sale are not eligible for return or exchange. This includes purchases made during our clearance sales, Black Friday sales, and other special promotions. To clearly indicate this, your receipt will be stamped with a "FINAL SALE" stamp.
• If the return is our responsibility (broken or defective goods), we will email you a prepaid return label.
• To start the return procedure, email us at care@princesspea.ca.

Return Address:

Princess and the Pea boutique, 5112 Mullen Rd,Edmonton, AB T6R 0S9

Refunds (if applicable):

• Refunds or exchanges will be processed 1-2 business days after receiving your order back in-store. Once your return is inspected and approved, your refund will be issued to your original payment method within a few business days. Please note that shipping costs are non-refundable.

Shipping Adjustment on Refunds:

• If your original purchase qualified for free shipping ($99+ for Canada or $149+ USD for the US) and you choose to return part of your order, making the remaining purchase amount fall below the free shipping threshold, the original shipping cost will be deducted from your refund.

Exchanges (if applicable):

We only replace items if they are defective or damaged.
To exchange, send an email to care@princesspea.ca and mail your item to the address above.

Gift Returns:

If marked as a gift and shipped to you, you'll receive a gift credit.
If not marked as a gift or shipped to the gift giver, we will send a refund to the gift giver.

Shipping Policy:

To return your product, either mail it to the address above or bring it to the store in person. Return shipping costs are your responsibility, are non-refundable, and will be deducted from any applicable refund.

For items valued over $75, consider using a trackable shipping service or purchasing insurance, as we cannot guarantee receipt of returned items. Delivery times for exchange items may vary based on your location.

Delivery Confirmation Policy: Once a package is marked as delivered by the carrier, we are no longer responsible for the item if it is claimed loss. Please ensure that your shipping address is correct and that your delivery location is secure. Neither the courier company nor we, as the shipper, can be held responsible for lost or stolen packages due to porch piracy.

For any further questions or clarifications, please don't hesitate to contact us at care@princesspea.ca. Thank you for shopping with us!