Return & Exchanges

Return Policy

Applicability:

This return policy is applicable to all Canadian and International purchases from Princess and the Pea boutique.

Eligibility for Returns:

• You can return your product within 14 days of receiving your order.
• To be eligible, the item must be unused, in the same condition received, and in the original packaging with all tags attached in resealable condition.
• Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.
• Several types of goods are exempt from being returned: Gift cards, sale or discounted items, underwear, used bottles, cups, cutlery, pacifiers, dishes.
• We require the original receipt or proof of purchase to complete your return.

Return Process:

• Online orders can be returned in person at Princess and the Pea boutique or by mail.
• If the return is our responsibility (broken or defective goods), we will email you a prepaid return label.
• To start the return procedure, email us at care@princesspea.ca.

Return Address:

Princess and the Pea boutique
10059 166ST NW, Edmonton, AB T5P 4Y1.

Refunds (if applicable):

• Refunds or exchanges will be made 1 or 2 business days after receiving the order back in store.
• Once inspected and approved, your refund will be processed to your original method of payment within a certain amount of days.
• Please note, shipping costs are not refundable.

Exchanges (if applicable):

• We only replace items if they are defective or damaged.
• To exchange, send an email to care@princesspea.ca and mail your item to the address above.

Gift Returns:

• If marked as a gift and shipped to you, you'll receive a gift credit.
• If not marked as a gift or shipped to the gift giver, we will send a refund to the gift giver.

Shipping Policy:

• To return your product, mail or bring in-person to the above address.
• You are responsible for paying for your own shipping costs. These costs are non-refundable and will be deducted from your refund if applicable.
• Consider using a trackable shipping service or purchasing insurance for items over $75, as we don’t guarantee receipt of returned items.
• Depending on your location, exchange product delivery time may vary.

For any further questions or clarifications, please don't hesitate to contact us at care@princesspea.ca. Thank you for shopping with us!